Terms of Service

These Terms of Service (“Terms”) govern your use of the website www.dianashomeservices.com (the “Site”) and the cleaning and organizing services offered by Diana's Home Services LLC (“Diana’s Home Services”, “we”, “us”). By using the Site or booking a service you agree to these Terms. If you do not agree, please do not use the Site.

1. Our services

We provide residential and commercial cleaning, organizing, laundry and related services in Jacksonville, Florida and surrounding areas. The scope of each visit is the one described in your confirmed quote. Work outside that scope can be added on request and may change the price.

2. Online estimates

The estimate tool on the Site gives you a price range based on the answers you provide. That range is an initial estimate, not a binding offer. The final price is the one we confirm with you by email, text or phone before the service, after reviewing the details of your home or business. If conditions on site differ significantly from what was described (for example size, level of buildup or access), we will let you know before continuing and agree on any adjustment with you.

3. Booking, access and preparation

A service is booked once we confirm the date and time with you. Please make sure we can access the property at the agreed time and that areas to be cleaned are reasonably free of clutter and safe to work in. If we cannot access the property or cannot safely perform the work, the visit may be treated as a late cancellation.

4. Rescheduling and cancellations

Plans change, and we try to be flexible. Please give us as much notice as you can to reschedule or cancel. The notice period and any fee for late cancellations or lock-outs are stated in your quote or confirmation. We may also need to reschedule for weather, illness or other reasons beyond our control, and we will tell you as soon as possible.

5. Payment

Prices are in U.S. dollars. Accepted payment methods and payment timing are confirmed with your quote. The price agreed before the visit is the price you pay, unless you ask for additional work. Any promotion, such as a first-clean discount, applies as described when offered and cannot be combined with other offers unless we say so.

6. Satisfaction guarantee

If something was not cleaned to the agreed standard, tell us within the guarantee window stated in your confirmation, point us to the areas that need attention, and we will come back to re-clean them at no extra cost. The guarantee covers re-cleaning of the areas included in your service; it is not a refund policy and does not cover pre-existing damage, wear or conditions that cleaning cannot fix.

7. Your responsibilities

• Let us know in advance about fragile, valuable or irreplaceable items, surfaces that need special care, and any product sensitivities or allergies.
• Secure pets if needed for their safety and ours. We are happy to work around calm animals.
• Provide a safe working environment, including working utilities and reasonable access.
• Tell us promptly about any concern with a visit so we can put it right.

8. Damage and liability

Our team takes care in your space. If you believe something was damaged during a visit, let us know within 48 hours so we can review it with you. We are not responsible for pre-existing damage, normal wear, items that were improperly installed or already fragile, or losses arising from conditions we were not told about. To the fullest extent permitted by law, our total liability for any claim related to a service is limited to the amount you paid for that service.

9. Use of the Site

You agree to use the Site only for lawful purposes and to provide accurate information when requesting an estimate. You may not attempt to interfere with the Site, submit automated or bulk requests, or use the Site to send spam. The Site and its content, including text, images, logos and design, belong to us or our licensors and may not be copied or reused without permission.

10. Communications

When you share your phone number or email, you agree that we may contact you by call, text, WhatsApp or email about your estimate and services. You can opt out of marketing messages at any time. Our handling of personal information is described in our Privacy Policy.

11. Disclaimer

The Site is provided “as is”. We work to keep it accurate and available, but we do not guarantee that it will be error-free or uninterrupted. Estimates, service areas and availability shown on the Site are informational and may change.

12. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute that cannot be resolved directly with us will be handled in the state or federal courts located in Duval County, Florida.

13. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest revision. Continued use of the Site or our services after a change means you accept the updated Terms.

14. Contact

Diana's Home Services LLC
Jacksonville, Florida, United States
Email: dianashomeservice@gmail.com
Phone: +1 (904) 613-4252